We ship nationally (France).

Shipping time:

Orders within France are delivered within 4-7 working days.

Shipping costs:

Our standard shipping costs to France are €4.99.

Local delivery

Deliveries are made from 9-5pm on Monday – Saturday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. carrier.

Rates vary depending on the country

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sulina Shop is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 4-8 days of receiving your shipping confirmation email, please contact us at support@sulina.shop with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@sulina.shop with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at support@sulina.shop.

*Please note for vouchers: The voucher value is not credited to the shopping cart for free shipping.